Hi77 Bet Privacy Policy — Our Commitment to Data Protection

01 Introduction

Hi77 Bet is a trusted online gaming and betting platform in Bangladesh. We believe that user privacy is a fundamental right in any digital service. That is why the personal information of every member registered on Hi77 Bet is handled with the utmost care and responsibility.

This Privacy Policy clearly sets out what information Hi77 Bet collects, why it is collected, how it is stored, and when or with whom it may be shared. This policy applies to the Hi77 Bet website, mobile version, and all related services.

By creating an account or using Hi77 Bet, you are considered to have read and accepted this Privacy Policy. If you have any objections, please contact us before you start using the platform.

02 What Information Do We Collect?

Hi77 Bet only collects information that is necessary for providing services, ensuring security, and meeting legal obligations. The data is categorized by type below:

The information above may be collected directly from you (via registration forms or communications), automatically (through cookies and log files), or through third parties (such as KYC verification providers).

03 How Is Your Information Used?

Hi77 Bet uses the data it collects for the following purposes. Each purpose is specific and legitimate:

• Account Management: For registration, login, profile updates, and identity verification.
• Transaction Processing: For processing deposits, withdrawals, and bonus distributions.
• Customer Support: Our support team uses your information to handle complaints, answer questions, and resolve issues.
• Security: To prevent fraud, money laundering, and unauthorized access.
• Legal Obligations: To comply with directives from government or regulatory authorities.
• Service Improvement: Usage patterns are analyzed to improve your experience on the platform.
• Marketing: Promotional offers and updates are sent with your consent. You can opt out at any time.

04 Who Is Your Data Shared With?

Hi77 Bet never sells your personal information or shares it with third parties unnecessarily. However, limited data may be shared in the following specific circumstances:

• Payment Providers: Payment gateways such as bKash, Nagad, Rocket, and banks receive the data necessary to process transactions.
• KYC Verification Providers: A licensed third party may be used for identity verification purposes.
• Technology Partners: Software and server providers required to operate the platform.
• Legal Authorities: Required information will be disclosed upon receipt of a valid legal order from a court or government authority.
• Game Providers: Limited gameplay-related data may be shared with specific game operators.

Hi77 Bet has individual privacy agreements in place with each of the third parties listed above. They may only use your data for specified purposes and are not permitted to share or sell it elsewhere.

05 How We Protect Your Data

Hi77 Bet follows industry-standard technologies and practices to protect your data. The key components of our security framework are:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Database Encryption: Stored data is kept in encrypted form.
• Two-Factor Authentication: An additional layer of security when accessing your account.
• Regular Security Audits: Regular system audits conducted by third-party security experts.
• Restricted Access: Only authorized personnel have access to specific data.
• Firewall & Anti-Fraud Systems: Active monitoring to prevent unauthorized access and fraudulent activity.

06 Cookies Policy

Hi77 Bet uses cookies on its website. Cookies are small text files stored in your browser that help improve the platform's functionality and overall experience.

Types of Cookies Used by Hi77 Bet:

• Essential Cookies: Essential for maintaining login sessions and platform security. Disabling them may cause the platform to function incorrectly.
• Functional Cookies: Used to remember your preferences such as language, game type, and more.
• Analytics Cookies: Used to understand how many users are visiting each page. This data is analyzed in fully anonymized form.
• Marketing Cookies: To show you relevant offers based on your preferences. These remain active only with your consent.

You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect certain platform features.

07 Data Retention Period

Hi77 Bet does not retain your data longer than necessary. Below is our general data retention policy:

• Account Details: Retained for as long as your account remains active. Even after closure, data may be kept for up to 5 years as required by law.
• Transaction details: A minimum retention period of 5 years is mandatory under financial regulatory requirements.
• Gaming History: Retained for up to 2 years after account closure.
• Communication History: Support tickets and chat logs are retained for up to 1 year.
• Technical Logs: Retained for up to 90 days for cybersecurity purposes.

Once the retention period ends, data is securely deleted or anonymized so no individual can be identified.

08 Your Rights

Hi77 Bet gives every user control over their own data. Here are your rights:

To exercise any of the rights listed above, email us at support@hi77bet.ws. We aim to respond within 30 days.

09 Protection of Minors' Data

Hi77 Bet strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect any information from minors. Age verification is mandatory during the registration process.

If a minor has accidentally created an account and this comes to our attention — or is reported by a parent or guardian — we will immediately close the account and delete all associated data. If you believe your child is using Hi77 Bet, please notify us at support@hi77bet.ws.

10 Privacy Policy Updates

Hi77 Bet may update this privacy policy as needed. For any significant changes, you will be notified in advance via your registered email or through a notice on the platform.

Continued use of the platform after any changes will be taken as acceptance of the updated policy. We recommend checking this page regularly. The "Last Updated" date is always displayed at the top of the page.

11 Contact Us

For any questions, complaints, or requests regarding our Privacy Policy, please reach out to our dedicated Privacy Team:

• Email: support@hi77bet.ws
• Subject Line: "Privacy Request — [Your Username]"
• Response time: Within a maximum of 30 business days

We take every request seriously and always aim to resolve it as quickly as possible.